Guide · CAMS Platform

How to download your SwimSafer certificate.

Every SwimSafer certificate lives on the CAMS Platform, the national system run by Singapore Aquatics. Once you've passed, you can download the PDF from your account whenever you want. Here's how.

  1. 1

    Sign in to the CAMS Platform

    Open https://saqswimsg.org.sg/ and click Sign in in the top-right corner. Use the email and password you set up when you registered the participant account.

    Password not working? Use the reset link on the sign-in page. The reset email comes from [email protected] and sometimes lands in the junk folder, so check there if it hasn't arrived in a few minutes.

  2. 2

    Open "My certificates"

    From the top navigation on your dashboard, click My certificates. You'll see one card for each SwimSafer stage, Stage 1 through to Gold (Stage 6).

    Stages you haven't attempted yet show as locked, with a Register for an assessment button instead.

  3. 3

    Find the stage you passed

    Look for the card with the coloured character for your stage. Passed stages have a Get your certificate button on the card itself. If you can't see it, skip to the troubleshooting table below.

  4. 4

    Click "Get your certificate"

    The certificate opens as a PDF in a new tab. Download it, print it, or save it to your phone. The PDF shows the participant's name, the stage, and the date of completion, and is issued on behalf of ActiveSG.

    The certificate stays on your account. You can come back and download it again any time from the same My certificates page.

If the download button isn't there

When the Get your certificate button doesn't show up, it's almost always one of these:

The practical result isn't out yet
CAMS publishes results within 48 hours of the assessment. If you just sat the test, check back the next day.
The theory quiz isn't done
Open My quizzes in the top navigation. If the quiz for this stage isn't at 90% or higher, the certificate stays locked until you finish it.
The theory deadline has passed
If more than seven days have gone by since the practical and no extension was applied, the practical result is forfeited. You'll need to re-register for the practical.
The practical wasn't a pass
Open Results to see the criteria breakdown. If the status is "Non Competent", the stage hasn't been awarded. You can re-register and try again, or lodge an appeal on CAMS within 72 hours of results being released.
An appeal is still being reviewed
While an appeal is in progress, the certificate is held. Once the Appeals Panel makes a decision, the result and certificate update accordingly.

Common questions

I lost the certificate file. Can I download it again?

Yes. Sign in to CAMS, open My certificates, and click Get your certificate on the stage card. You can do this as many times as you need. The certificate does not expire.

My child was assessed before CAMS launched. Where's the old certificate?

CAMS replaced the old school-issued SwimSafer certificates with one national system. Older certificates are still valid, but they aren't held on the CAMS Platform. Your first stop is the swim school that ran the original assessment. If that school can no longer help, write to [email protected].

Do I need a separate account for each child?

Yes. Each participant is one account on CAMS, registered with the child's own details. Parents can use the same email across multiple children's accounts; the email just needs to work for verification and password resets.

The certificate has my child's name spelled wrong. How do I fix it?

If the assessment hasn't been finalised yet, update the name in the participant's profile on CAMS and the fix flows through. For an already-issued certificate, email Singapore Aquatics at [email protected] with the participant's details and a copy of the current certificate.

How does the CAMS certificate fit with school requirements?

All Singapore primary school students take SwimSafer during curriculum time, fully funded by the Ministry of Education. Certificates earned through MOE lessons show up on the same CAMS account. Private SwimSafer certificates (from classes taken outside school) are assessed against the same national standard.

Is there an official Singapore Aquatics guide I can refer to?

Yes. Singapore Aquatics publishes the CAMS Platform User Guide for Participants, which covers account creation, assessment registration, the theory quiz, certificates and appeals. This page is a plain-English summary of that guide; the official PDF is the source of truth.